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Leading with Health

Jun 3, 2019

Jennifer explores the impact of disbelieving or devaluing a patient’s experience. In particular, she contrasts this with new evidence showing the positive impact on patient outcomes that comes from providers showing compassion.

Highlights include:

  • A great new book you should read: Compassionomics by Anthony Mazzarelli and Stephen Trzeciak
  • The stunning impact of a single, specific sentence to convey compassion
  • The question of how active disbelief affects patient care
  • The intersection of disbelief and de-valuing the patient
  • Why “Do no harm” is also about how we interrelate with people

Leading with Health is hosted by Jennifer Michelle. Jennifer has a Master’s in Public Health and Epidemiology and is a certified EMT. As President of Michelle Marketing Strategies, Jennifer specializes in healthcare marketing. She is on a mission to help women find their voice so they can create a stronger, more responsive healthcare system. If you’d like to learn more about Jennifer’s work with healthcare companies, visit and sign-up for a free consult.